1. The patient has the right to participate in the development and implementation of his or her plan of care.
  2. The patient or his or her representative (as allowed under State law) has the right to make informed decisions regarding his or her care. The patient’s rights include being informed of his or her health status, being involved in care planning and treatment, and being able to request or refuse treatment. This right must not be construed as a mechanism to demand the provision of treatment or services deemed medically unnecessary or inappropriate.
  3. The patient has the right to formulate advance directives and to have hospital staff and practitioners who provide care in the hospital comply with these directives.
  4. The patient has the right to have a family member or representative of his or her choice and his or her own physician notified promptly of his or her admission to the hospital.
    • The patient has the right to personal privacy.
    • The patient has the right to receive care in a safe setting.
    • The patient has the right to be free from all forms of abuse or harassment.
    • The patient has the right to the confidentiality of his or her clinical records.
    • The patient has the right to access information contained in his or her clinical records within a reasonable time frame. The hospital must not frustrate the legitimate efforts of individuals to gain access to their own medical records and must actively seek to meet these requests as quickly as its record keeping system permits.
    • The patient has the right to assessment, monitoring and management of pain.
    • The pediatric patient has special needs and rights in addition to the ones listed above. Our staff will assure that these needs and rights are observed.
  5. The patient has the right to be free from physical or chemical restraints that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation by staff.
  6. The patient has the right to voice complaints and recommend changes in policies and services to physicians, nurses and other hospital staff of their choice. In doing so, the patients will be free from restraint, interference, coercion, discrimination or reprisal, including threat of discharge or compromise of their future access to care at this hospital.
  7. If the patient feels he/she is not receiving the appropriate services, he or she is encouraged to speak to the physician, nurse or other hospital staff member who is responsible for honoring that right or delivering that service If the patient is not satisfied with the outcome of this exchange or prefers not to discuss the situation with a caregiver, then he or she may phone 336-623-9711, extension 2344. If the patient has concerns regarding quality of care or premature discharge, he or she will be referred on a timely basis to the appropriate utilization and quality control peer review organization. If the patient is a medicare patient, he or she should read the “Important Message from Medicare” contained in this patient information book.

Our patients, in turn, have responsibilities.

  1. Patients are responsible for providing information about past illnesses, hospitalizations, medications, and other matters related to health status. To participate effectively in decision making, patients must be encouraged to take responsibility for requesting additional information or clarification about their health status or treatment when they do not fully understand information or instructions.
  2. Patients are also responsible for ensuring that the health care institution has a copy of their written advance directive if they have one.
  3. Patients are responsible for informing their physicians and other caregivers if they anticipate problems in following prescribed treatment.
  4. A person’s health depends on much more than health care services. Patients are responsible for recognizing the impact of their lifestyle on their personal health.
  5. Patients have a responsibility to follow hospital rules and regulations.
  6. Patients should notify the physician or charge nurse when they do not understand a diagnosis, treatment, or prognosis.
  7. Patients must accept the financial obligations associated with their care.
  8. Patients should be considerate of the rights of other patients and hospital personnel and assist in the control of noise, smoking, and the number of visitors they receive.